Delete your account

This page explains how to delete your The Link account, what happens when you do, what your accountancy firm keeps, and why. It applies to the app The Link (com.growthaccountants.thelink), published by Victoriam Sales Limited.

1. How to request deletion

From the app. Open The Link, go to More → Settings, choose Delete account, and type DELETE to confirm.

By email. If you cannot sign in, email enquiry@usethelink.com from the address your account uses, with the subject “Delete my account”. We will verify the request with your accountancy firm before acting on it.

2. What happens, and when

It happens immediately, and it cannot be undone. There is no cool-off period and nothing is queued for later. The moment you confirm:

• Your login is closed and your sign-in details are erased from our systems.
• Every signed-in device is signed out, on every device, because all of your sessions are revoked at the same moment.
• Your device push registrations are removed, so the app can no longer send notifications to your devices.
• Your accountancy firm is notified that you have closed your account.

Afterwards, your email address is treated exactly as an address that never had an account. Signing in again does not restore anything and does not cancel anything — there is nothing left to cancel. If you want access again, ask your accountancy firm to invite you, and you will be set up as a new account.

3. This closes your access. It does not erase your firm’s records

We want to be straightforward about this, because it is the part people are most often surprised by. Deleting your account removes your way in. It does not delete the records your accountancy firm holds about your business.

The Link is the software your accountancy firm uses to do your accounting. Your firm is legally required to keep its client records — for HMRC, for its own regulator, and so that it can hand your affairs over properly if you move to a different accountant. Those records are the firm’s, and the firm is the data controller for them. Deleting your login cannot and does not override that obligation.

So the following are kept:

• Documents and files you sent to your firm — signed engagement letters, accounts, returns, and anything else that forms part of your client record.
• Your client and contact records as the firm holds them, including anything the firm needs in order to keep working on or close down your affairs.
• Meeting bookings and activity history, which the firm keeps as its own record of what was done and when.

If you want your firm to erase what it holds about you as well, that is a request to make to the firm. Your rights over those records, and how to complain if you are not satisfied, are set out in our privacy policy.

4. Staff accounts

If you are a member of staff at a firm rather than a client, your account is managed by your firm’s administrator. Ask them to remove your access, or email enquiry@usethelink.com and we will direct the request to them.

5. Questions

Email enquiry@usethelink.com. The Link is operated by Victoriam Sales Limited (company number 13606514), registered at Merlin House, Brunel Road, Theale, England, RG7 4AB.